Privacy Policy
At Ateliers ÉLEVÉ (“we,” “us,” “our”), your privacy and trust are essential.
This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, purchase from our store, or interact with any of our services.
By using our website, you agree to the practices described below.
1. INFORMATION WE COLLECT
A. Personal Information You Provide
When you interact with Ateliers ÉLEVÉ, we may collect:
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Name
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Email address
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Phone number
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Billing + shipping address
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Payment information (processed securely through Shopify Payments, Stripe, or PayPal)
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Order history
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Account details (if you create one)
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Subscription information (start date, renewal, cancellations)
B. Automatically Collected Information
When you browse our site, we may collect:
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IP address
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Browser type
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Device type
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Pages viewed
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Cookies and tracking data
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Session behavior patterns
Collected automatically through Shopify and analytics tools.
2. HOW WE USE YOUR INFORMATION
We use your data to:
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Process and fulfill your orders
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Manage your subscription boxes
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Communicate updates, confirmations, or customer support
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Improve your shopping experience
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Prevent fraud and maintain site security
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Send marketing emails (only with your consent)
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Personalize your rituals and recommendations
3. SHARING YOUR INFORMATION
We never sell your personal information.
We may share it only with trusted service providers:
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Shopify (platform)
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Payment processors
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Shipping carriers
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Email marketing tools
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Analytics providers
Each partner must protect your data under applicable laws.
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
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Improve site performance
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Remember your preferences
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Keep items in your cart
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Personalize marketing
You may disable cookies through your browser settings.
5. DATA RETENTION
We retain your data as long as necessary to:
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Provide services
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Comply with legal requirements
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Maintain records
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Resolve disputes
You may request deletion at any time.
6. SECURITY
We use industry-standard security measures, such as:
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Encrypted payment processing
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Secure servers
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Controlled access to data
No method is 100% secure, but we take all reasonable steps to protect your information.
7. MINORS
Our website is not intended for individuals under 18 years old.
We do not knowingly collect information from minors.
8. YOUR RIGHTS
Depending on your jurisdiction, you have the right to:
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Access your data
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Request corrections
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Request deletion
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Opt out of marketing
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Ask how your data is used
To exercise these rights, contact us at:
9. INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in the United States.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
The “Last updated” date reflects the most recent version.
11. CONTACT US
For questions or concerns, contact us:
📧 info@eleveus.com
🏷️ Ateliers ÉLEVÉ