FAQ - Ateliers ÉLEVÉ
1. What is Ateliers ÉLEVÉ?
Ateliers ÉLEVÉ is a French-inspired wellness and ritual brand offering monthly curated boxes, teas, perfumes, and journals designed to help you return to yourself through softness, presence, and sensory elegance.
2. What is included in the monthly Ritual Box?
Each month features a new seasonal ritual with:
• A curated tea blend
• A luxury candle
• A guided ritual card
• A bilingual storytelling insert (FR/EN)
• A wellness or beauty item
• A scent element (perfume, pillow mist, etc.)
• Occasional journals or sensory tools
Each box changes depending on the theme of the month.
3. When will my box ship?
Your Ritual Box ships within 2–4 business days of your order.
Delivery typically takes 5–7 business days within the U.S.
4. How does the subscription work?
• You subscribe once, and you receive a new ritual every month.
• Billing occurs automatically each month.
• You may cancel, pause, or update your subscription anytime through your customer portal.
• No commitments, no contracts, fully flexible.
5. Can I manage or cancel my subscription?
Yes. You can manage everything through your Subscription Portal:
• Pause or skip a month
• Change your shipping address
• Update payment method
• Cancel anytime
No hidden fees. No penalties.
6. Do you offer international shipping?
Yes, Ateliers ÉLEVÉ ships worldwide through DHL.
7. What is your return policy?
For sanitary and safety reasons, we do not accept returns on consumables or fragrances.
If your box arrives damaged or incorrect, we will happily replace it.
Email us at info@eleveus.com within 7 days of delivery.
8. Can I purchase the items individually?
Select items, tea blends, journals, perfumes, are available as standalone products.
Seasonal ritual items from subscription boxes may be released later in limited drops.
9. What is the difference between the Introductory Box and the Monthly Box?
The Introductory Box is a one-time purchase designed to introduce you to the Ateliers ÉLEVÉ universe.
The Monthly Box is an ongoing change-every-month ritual that follows emotional and seasonal themes.
10. Can I add extra products to my subscription?
Yes. Add-ons such as the Tea Ritual Box ($69) can be added during checkout or through your subscriber portal.
11. Are your fragrances clean or non-toxic?
Ateliers ÉLEVÉ perfumes are crafted with clean luxury standards, using high-quality, IFRA-compliant ingredients and skin-safe formulations.
12. What if my package is lost or delayed?
If your order shows as lost, delayed, or stuck in transit, contact us at info@eleveus.com and we will assist immediately.
13. Do ritual themes repeat?
No. Each month offers a unique concept, seasonal emotional theme, and ritual tools.
14. How do I contact customer support?
Email us anytime at info@eleveus.com.
We reply within 24–48 business hours.