At Ateliers ÉLEVÉ, every order is prepared with intention and care. Below you will find all details regarding shipping timelines, processing, tracking, and what to expect with both subscription boxes and individual atelier items.

1. ORDER PROCESSING TIMES

Subscription Boxes

Monthly boxes ship between the 1st–7th of each month.
The Introductory Box ships 3–5 business days after purchase.

Atelier Items (Perfumes, Teas, Candles, Skincare, Journals)

Processing time: 2–4 business days
During holidays or product launches, processing may extend slightly.

You will receive a confirmation email once your order is placed, and another one once it ships.

2. SHIPPING RATES & DELIVERY TIMES

We ship from the United States.

United States

Standard Shipping: 5–7 business days (updated ETA)
Express Shipping: 2–3 business days (when available)
Shipping costs are calculated at checkout depending on weight and destination.

International Shipping

Ateliers ÉLEVÉ currently ships to select international locations.
Delivery times vary, typically 7–20 business days, depending on customs and carrier delays.

Buyers are responsible for:

Import duties
Taxes
Customs fees

These are not included in your Ateliers ÉLEVÉ purchase.

3. TRACKING YOUR ORDER

Once your order ships, you will receive an email with:

Tracking number
Carrier information
A link to follow your package in real time

If you did not receive tracking, please check your spam folder or reach out to us at:
📧 info@eleveus.com

4. LOST, DELAYED, OR STOLEN PACKAGES

If your package is lost, delayed, or marked delivered but missing, we will help you navigate the situation. Please note:

Lost or stuck in transit

Marked delivered but not received

Check with neighbors or front desk
Confirm the shipping address
Wait 24 hours (carriers sometimes mark early)
Contact us for support

Ateliers ÉLEVÉ is not responsible for packages confirmed as delivered by the carrier.

5. DAMAGED ORDERS

If your order arrives damaged:

Email us within 3 days of delivery
Include photos of the damage and packaging
Provide your order number

We will replace or resolve the issue promptly.
📧 info@eleveus.com

6. SUBSCRIPTION SHIPPING

Subscription boxes ship automatically each month after renewal.
Shipping fees (if applicable) are charged during the renewal process.
Updating your shipping address must be done before your next renewal date.
Boxes already shipped cannot be rerouted or refunded.

7. INCORRECT ADDRESS

If an order is placed with an incorrect address:

Returned packages can be resent (reshipping fees apply).
Orders delivered to the wrong address due to customer error are non-refundable.

Please review your details carefully at checkout.

8. CONTACT US

For any questions regarding shipping, contact us at:

📧 info@eleveus.com

We’re here to ensure your Ateliers ÉLEVÉ experience is smooth, soft, and beautifully guided from our atelier to your home.

Shipping Information